FREQUENTLY ASKED QUESTIONS

Fees & Deposits. 

• Is there a pet fee? No, we do not charge a separate pet fee.
• Is there a cleaning fee? Yes, this covers professional cleaning, which includes sanitising high touch areas and linen laundering.
• Is there a security deposit? Yes, we take a hold of $500 on your card one day before check-in and release two days after check-out if there are no issues.

Rules & Restrictions

• Are there breed or size/weight restrictions for my dog?  No, we welcome all breeds no matter the size.
• How many dogs are allowed per room/property?  Maximum of two (2) dogs allowed.
• Can I bring more pets than the listed limit?  No, the space is not suitable for more than two dogs.
• Are guide/assistance dogs allowed?  Always!
• Can I bring my cat?  No, we do not allow cats.

Property Access

• Which areas of the property can my dog access? All areas, even the couch!  We just ask you to cover furniture and bring your own linen if they sleep in the bed with you.  Excess dog hair in any of our bedding will require extra laundering and an extra fee will apply (up to $150)
• Is there a fenced or enclosed garden/outdoor area?  Yes, high fences and a locked gate.
• Is there a designated dog relief area?  Yes, we have a small grassed area in the back garden.

Supervision & Unattended Pets

• Can I leave my dog unattended?  Not inside.  You may leave them for a few hours out side in the garden, although we recommend taking them with you as many dogs get anxious when left alone in an unfamiliar place.  If a neighbour lets us know your dog is whining or barking excessively we will ask you to not leave them at all for the remainder of your stay.

Documentation

• Do you require proof of vaccinations?  No, but we highly recommend they are vaccinated for your dog's own safety.
• Do you require proof of flea treatment?  No, but we strongly recommend you flea treat prior to arrival for everyone's safety.
• Do I need to provide my ID?  Yes, all adults staying need to provide their government issued ID at least 7 days prior to checkin.  If this isn't completed, we cannot allow access to the property.

Amenities & Services

• What do you provide for dogs? We provide dog beds, bowls, towels and furniture covers.  
• Do you offer dog-sitting, dog-walking, or grooming services?  No.  You could try the app Mad Paws to find a dog sitter.
• Is there off-leash space for exercise?  There is a dog park located in Castletown, with separate areas for large and small dogs.  It is called Wildcherry Dog Park and is on Maple Street in Castletown.  When we are available, we could meet you there with our dog if you have a small breed for puppy play.

Booking & Check-in

• What are the check-in and check-out times? Check-in is 3pm.  Check-out is 10am.
• Can we check-in early or check-out late?  During peak season we cannot accommodate variations to our check-in/out times.  During off peak we may be able to, so please reach out to request and we will see if it's possible.  Often we won't know until the day of check-in/check-out.  If you want to ensure an earlier/later time you will need to book the night before/after.
• When do you require payment? 50% on booking with remainder 14 days prior to check-in.
• What is your cancellation policy if I need to cancel?  100% of prepayments are refunded if cancelled 28 days prior to checkin.  No refund after that.